Neiman Marcus Goes Down, But Only For A Special Few
February 2nd, 2012 Why are small problems sometimes the biggest pains? Sometimes because they’re the hardest to spot. On January 25, Neiman Marcus’ Web site was inaccessible only to customers using Internet Explorer versions 6 and 8 on Windows 7—everyone else was apparently able to get in without difficulty. This sort-of outage should have been easy to fix, but it lasted more than nine hours.
That suggests the Dallas-based high-end retailer made a change in the wee hours—exactly when you’d expect—but then accidentally left test code in the homepage. The result: a Web site that probably worked fine for everyone in IT, just not for all customers.
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Is there really an improvement between a mag swipe and contactless tap if multi-factor authentication is required?
-Ed
