Amazon Tops Customer Service List
Written by Evan SchumanNovember 2nd, 2006
Consumers are now saying they insist on customer service above all else. That, coupled with a growing lack of perceived online/offline distinction, is behind a National Retail Federation survey result released this morning showing Amazon.com as number one.
Compared with earlier surveys, the NRF stats showed consumers placing their customer service demands much higher. After Amazon, the other top ten retailers–for customer service–were Nordstrom, L.L.Bean, Overstock.com, Lane Bryant, Boscov’s, Kohl’s, REI, Lands’ End and Macy’s.
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
-Ed
November 7th, 2006 at 8:52 am
I have always found that LL Bean and Land’s End have been very good. Eddie Baurer is also very good, taking return of goods after several months with no questions asked. Kohl’s, Coldwater Creek and Woolrich are also very good – prompt and no fuss.