J.C. Penney Says It Experienced “Some Order Issues” on Monday
Written by Evan SchumanDecember 2nd, 2009
J.C. Penney sent an E-mail to some customers on Tuesday (Dec. 1) that said "Due to overwhelming site volume, jcp.com experienced some order issues last night," an apparent reference to Monday (Nov. 30) night. It then offered to extend a free shipping offer—especially squeamish readers may not want to read the next quote—"to show that we are still here for you."
A J.C. Penney representative on Wednesday (Dec. 2) night blamed the glitch on high traffic. "Due to the overwhelming customer response to our Cyber Monday deals, the checkout portion of the site slowed down Monday night into early Tuesday morning and, in some cases, customers were unable to complete their orders," said J.C. Penney spokesperson Tim Lyons. "To make up for any inconvenience this caused our customers, we extended the Cyber Monday pricing and ‘free shipping on $25 or more’ offer through Tuesday night."
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One Comment | Read J.C. Penney Says It Experienced “Some Order Issues” on Monday
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
-Ed
December 3rd, 2009 at 8:32 am
There is a rule for criticizing that says if you don’t like how or what one is doing, you must recommend a better alternative. It’s not always about bandwidth that was insufficient, the complexities of running a website are much more diverse than that. Volume sometimes brings to light – coding issues, caching issues with popular content,3rd party site partners like tax computation providers, or credit card authorization providers, etc. I’m sure the community could weigh in with many more. It’s just not as simple as bandwidth.