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Neiman Marcus Goes Down, But Only For A Special Few

Written by Frank Hayes
February 2nd, 2012
Why are small problems sometimes the biggest pains? Sometimes because they're the hardest to spot. On January 25, Neiman Marcus' Web site was inaccessible only to customers using Internet Explorer versions 6 and 8 on Windows 7—everyone else was apparently able to get in without difficulty. This sort-of outage should have been easy to fix, but it lasted more than nine hours.

That suggests the Dallas-based high-end retailer made a change in the wee hours—exactly when you'd expect—but then accidentally left test code in the homepage. The result: a Web site that probably worked fine for everyone in IT, just not for all customers.

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Posted in E-Commerce, Premium Content, Software
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One Comment | Read Neiman Marcus Goes Down, But Only For A Special Few

  1. Steven P Says:
    February 4th, 2012 at 6:19 am

    We’re a relatively small online retailer (12 staff) but we insist our staff check all changes (how ever small) on all the popular browsers. Its something we’d recommend to everyone.

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