Comments on: Sears’ MyGofer Prototype Gets Mixed Reviews: Bad and Worse http://storefrontbacktalk.com/e-commerce/sears-mygofer-prototype-gets-mixed-reviews-bad-and-worse/ Techniques, Tools and Tirades about Retail Technology and E-Commerce Wed, 08 Feb 2012 16:02:40 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: sierra http://storefrontbacktalk.com/e-commerce/sears-mygofer-prototype-gets-mixed-reviews-bad-and-worse/comment-page-1/#comment-178650 sierra Wed, 06 Apr 2011 12:31:22 +0000 http://www.storefrontbacktalk.com/?p=3095#comment-178650 I have tried the service twice now (two different stores), both times I've found that the stores are completely incapable of processing a transaction quicker than if I just went to the store directly and purchased the items off the shelves.. I spent at least 35 minutes each time getting my order out of lock-up. It seems to me that sears/kmart made up a program, but didn't educate it's employees on how it works. I have tried the service twice now (two different stores), both times I’ve found that the stores are completely incapable of processing a transaction quicker than if I just went to the store directly and purchased the items off the shelves.. I spent at least 35 minutes each time getting my order out of lock-up. It seems to me that sears/kmart made up a program, but didn’t educate it’s employees on how it works.

]]> By: Bill Hanna http://storefrontbacktalk.com/e-commerce/sears-mygofer-prototype-gets-mixed-reviews-bad-and-worse/comment-page-1/#comment-63213 Bill Hanna Sun, 16 Aug 2009 21:32:24 +0000 http://www.storefrontbacktalk.com/?p=3095#comment-63213 Why is everyone so fast to kill this idea??? Has any of these reviewers actually been to the store or tried the service? I went through a tour of the facility a few days ago, and made a purchase and followed it through. What a great idea! Think about your household items or groceries. Your able to make a list online, at your convenience, and drive through using a very sophisticated system, and retrieve your order in minutes. How about if your running out to a party, and forgot to get snacks, or even a GIFT for someone. Order online, mark the item as a gift, and when you pick it up minutes later, its delivered to your car, in a gift bag with tissue, and a card to put your recipients name on. Now that's service! It would be great for folks to actually see our use what they review before being so negative. It's a fantastic idea. It would be great to see it make a decent go of it. Why is everyone so fast to kill this idea??? Has any of these reviewers actually been to the store or tried the service? I went through a tour of the facility a few days ago, and made a purchase and followed it through. What a great idea! Think about your household items or groceries. Your able to make a list online, at your convenience, and drive through using a very sophisticated system, and retrieve your order in minutes. How about if your running out to a party, and forgot to get snacks, or even a GIFT for someone. Order online, mark the item as a gift, and when you pick it up minutes later, its delivered to your car, in a gift bag with tissue, and a card to put your recipients name on. Now that’s service!

It would be great for folks to actually see our use what they review before being so negative. It’s a fantastic idea. It would be great to see it make a decent go of it.

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