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Two IT Execs See The Different Sides Of Outsourcing

Written by Evan Schuman
September 23rd, 2009
IT outsourcing has always been a strategic balancing act, and it's never been trickier than today. This is especially true as IT budgets are being frozen just as chains simultaneously enter many new areas such as Mobile-Commerce, expanded CRM and E-Commerce social network integration.

But in two recent conversations with a pair of E-Commerce execs from two unrelated multi-billion-dollar retailers, the execs showed some very different perspectives on when to let your people do the magic and when to hire a specialty firm. The technology on which they diverged was M-Commerce payment security and Web downtime monitoring (or uptime monitoring, if you're one of those perky glass-is-half-full people).

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Posted in CRM, E-Commerce, IT Strategy/Industry, Premium Content
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