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A Little Bit Of IT Hustle Goes A Long Way These Days
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February 24th, 2010
Some salespeople are just plain lazy. I’m not sure how they manage to keep earning a paycheck, opines Franchisee Columnist—and belabored IT exec—Todd Michaud. With all of the “plates in the air,” he considers his time his most valuable resource. As a result, he gets really annoyed by people who waste his time, especially salespeople. If a salesperson doesn’t put in the effort to learn about potential customers before engaging with them, he is going to be given a “Bozo” tag, and that is a very difficult tag to remove.
Thirty minutes of research about a person or a company can have such a big impact on the sales process that it baffles me why so few providers take the time to do it. It seems to me that “hustle” has become the exception rather than the rule in sales.
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I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors? 
-Christine
