Baker By Day, IT Rockstar By Night
Written by Todd L. MichaudOctober 8th, 2009
Just because Danielle wears an apron and makes sandwiches all day, doesn’t mean she can’t solve your most challenging IT problems. If you really want to unlock the potential in your POS system, you need to give up control, argues Franchisee Columnist Todd Michaud.
You need to turn to the collective knowledge and experience of the people who use the system every day and empower them to “create a better mousetrap.” Sure, there are some things that are non-negotiable, like PCI compliance. But when it comes to things like POS menu design, leverage the hundreds or thousands of great ideas in your system to produce the best system possible.
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk.com? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors? 
-Christine
