“I Stopped Caring About Your Requirements Last Friday”
Written by Todd L. MichaudOctober 21st, 2009
One challenge in a franchise IT environment is “requirements bloat.” Similar to a bill traveling through Congress, to garner support from different functional areas and franchisees, IT project requirements keep piling up as more people weigh in. Franchisee Columnist Todd Michaud writes that he has seen a single requirement from a single franchisee raise the cost of a chain-wide IT project by more than 25 percent.
What often happens is a sort of gridlock, where a project stalls under its own weight. Typically, the debate divides over party lines. Conservatives (those who believe that IT is simply a cost-suck) and Progressives (those who believe that IT drives business value) generally are split over the “smallest/cheapest/simplest technology” and the “ring every possible ounce of value out of it” divide.
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Is there really an improvement between a mag swipe and contactless tap if multi-factor authentication is required?
-Ed
