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Yum Decentralizes—But That’s Far From The Reverse Of Centralization
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July 29th, 2010
Decentralization has arrived at Yum Brands--the $10.8 billion fast-food giant that is home to Pizza Hut, KFC and Taco Bell, among others--and CIO Delaney Bellinger is on her way out. Bellinger, who has headed IT at Yum for the past decade, says Yum has moved to a more decentralized IT model. Bellinger is helping with the transition until the end of September, when she'll retire from the company.
Yum's shift to decentralized IT raises some interesting questions. After all, Bellinger has spent much of her tenure as CIO working to centralize IT for Pizza Hut, Taco Bell, KFC, A&W and Long John Silver's. Indeed, getting the restaurants working to the same set of IT standards has been part of her job since before they were spun off from PepsiCo in 1997. So after all that work, why would Yum reverse course and decentralize?
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I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors? 
-Christine
