PayPal’s Pitch To Retailers To Use Its Mobile Wallet: Making The Most Of A Few Temporary Differences
Written by Evan SchumanNovember 3rd, 2011
In the battle to woo retail partners, PayPal this week put out its best digital wallet presentations in a pop-up store in the Tribeca section of New York City. With presentations done by PayPal staffers and professional actors, PayPal is preparing to run retailers through five scenarios of mobile wallet retail usage. Unfortunately, PayPal's demonstrations look eerily like those from Google and ISIS.
The problem is that the digital wallet concept—a place where you can cram in every payment method, CRM card and discount reminder—is the same, with trivial differences in partners and technology. PayPal did showcase some differentiators—such as the ability to pay with airline miles or other points programs, in addition to changing the payment method days after the purchase has been finalized—but it also conceded that there's nothing preventing Google or ISIS (or Apple or others) from offering identical services.
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I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors?
-Christine
