Comments on: Starbucks Confirms One Million Transactions Double-Charged http://storefrontbacktalk.com/payment-systems/starbucks-confirms-one-million-transactions-double-charged/ Techniques, Tools and Tirades about Retail Technology and E-Commerce Sun, 20 May 2012 01:49:40 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Marcy http://storefrontbacktalk.com/payment-systems/starbucks-confirms-one-million-transactions-double-charged/comment-page-1/#comment-61871 Marcy Fri, 12 Jun 2009 18:20:22 +0000 http://www.storefrontbacktalk.com/?p=3162#comment-61871 Did starbucks think that the banks should absorb the cost because of the mistake? The bank have to pay employees to go over NSF list and extra reports, paper, storage, and the time of the customer service rep or office that had to take the customer's phone call. A simple error like that can cost a bank alot. Did starbucks think that the banks should absorb the cost because of the mistake? The bank have to pay employees to go over NSF list and extra reports, paper, storage, and the time of the customer service rep or office that had to take the customer’s phone call. A simple error like that can cost a bank alot.

]]> By: Evan Schuman http://storefrontbacktalk.com/payment-systems/starbucks-confirms-one-million-transactions-double-charged/comment-page-1/#comment-61845 Evan Schuman Fri, 12 Jun 2009 12:06:27 +0000 http://www.storefrontbacktalk.com/?p=3162#comment-61845 As Master Po would have said, "Perhaps, young Grasshopper, but is there ever a <i>good</i> time for bad PR?" As Master Po would have said, “Perhaps, young Grasshopper, but is there ever a good time for bad PR?”

]]> By: grasshopper http://storefrontbacktalk.com/payment-systems/starbucks-confirms-one-million-transactions-double-charged/comment-page-1/#comment-61833 grasshopper Fri, 12 Jun 2009 06:02:51 +0000 http://www.storefrontbacktalk.com/?p=3162#comment-61833 this is bad timing for Starbucks... the last thing they need right now is more bad PR this is bad timing for Starbucks… the last thing they need right now is more bad PR

]]> By: John Burnett http://storefrontbacktalk.com/payment-systems/starbucks-confirms-one-million-transactions-double-charged/comment-page-1/#comment-61787 John Burnett Thu, 11 Jun 2009 14:00:42 +0000 http://www.storefrontbacktalk.com/?p=3162#comment-61787 For bankers and their debit card customers, it's great that Starbucks identified the errors and reversed the duplicate charges. But as noted, how many bank debit card customers were tipped into overdraft territory by the double latte debits? How many banks will be scrubbing their files to find customers whose OD fees need to be reversed? How many other debits and checks were wrongfully bounced? That's a hell of a lot of aggravation for debit card customers and their banks for a retailer's lapsed controls, all of it over (personal opinion) overpriced, over-hyped coffee. For bankers and their debit card customers, it’s great that Starbucks identified the errors and reversed the duplicate charges. But as noted, how many bank debit card customers were tipped into overdraft territory by the double latte debits? How many banks will be scrubbing their files to find customers whose OD fees need to be reversed? How many other debits and checks were wrongfully bounced?

That’s a hell of a lot of aggravation for debit card customers and their banks for a retailer’s lapsed controls, all of it over (personal opinion) overpriced, over-hyped coffee.

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