Superquinn Goes Self-Checkout
Written by Evan SchumanJanuary 26th, 2007
Irish supermarket chain Superquinn, which for years has had a global reputation of pushing the eggplant envelope on grocery customer service, has finally decided to give self-checkout a try.
By March, the chain will be putting NCR FastLane self-checkout units into its core 19 stores in and near Dublin. NCR agreed to deliver the units “with a custom jet-black finish to match the supermarket’s interior walls,” according to an NCR statement.
Thus far, the initial deployments have fared well, said Superquinn Chief Information Officer John Farrelly, who claimed that roughly one out of every three customers tried self-checkout during its first trial week.
Leave a Reply
Readers, specifically those who want to comment on a story:
Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk.com? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk.com? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors? 
-Christine
