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Quickly catch-up on the latest in E-Commerce and Retail Tech with our free weekly report, with urgent bulletins as news merits—along with our monthlies on Mobile, Security, In-Store, E-Commerce and CRM.
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Most Recent Comments

"We're at a nexus in the evolution of customer reward and incentives and the tools that are being used are based on 1980's batch processing technology. " -Thad Peterson

How A Drive-Thru Could Turn Showrooming Into Roadkill

ed
Probably the most effective way to stop showrooming is for the retailer to build their own app for customers to use. Read more...
Shirley
Not only would it help those of us with little ones - and one of us (the kids or adults) having a meltdown ;) ... it could also help those with disabilities from having to get out of the vehicle as well. Read more...

Risque Business: Sears Thought It Had Removed A Naughty Image, But It Didn't Go Far Enough

Alicia Saunders
Oh my gosh! Time to panic and feel guilty because somebody saw a bare breast. What is this society coming to ? Read more...
Evan Schuman
Editor's Note: The intended point of the piece was not that the particular body part was offensive. It was the challenge for a retailer to control its images and to remove it completely once it decided to do so. Whether or not Sears should have wanted to remove that image is a separate issue. Read more...
S Burrows
I think this article is a great reminder of the world we now live in. Retailers sometimes forget what it involves. In the 'old days' of printed catalogs, we often knew how many and where copies existed. Now, you know that the world could see your error ... even after you've removed it. Preparation, planning, proofing, etc. are even more critical! Read more...

MasterCard Clarifies Its EMV Plans, Paints An EMV E-Commerce Future

Jay Gould
There is the argument that, as cardholders are fully protected against fraud, limiting it would only benefit the card issuers and processors. Well, even if that were the case, consumers would still benefit from the fact that their credit cards will be usable in Europe. However, minimizing fraud does matter to consumers, as the issuers' fraud losses are reflected in the levels of interest rates and penalty fees we pay. Read more...

Wal-Mart Exec: We're Testing Social In-Store

Sally
What an idiotic idea. Up goes the labor costs, down goes the impulse buys. This is just 'organizing the stores' all over again. It's anti-Sam, which always fails. Read more...

The Backward World Of Loyalty: "I'd Like A VCR, A Wired Phone and a Plastic Loyalty Card, Please"

Walt Conway
The common thread in each case is immediacy. I carry no additional plastic in my wallet I can avoid. Then again, I'm not a typical consumer so maybe others have different experiences as retailers or consumers. Read more...
Omar Iftikhar
Loyalty should be the main driver for all your targeted services and promotions. Not a lot of retailers do that very well. The best at it in my experience is Best Buy. Being part of their Rewards Zone not only automatically assigns the points to your purchase, but also sends you an electronic copy of your receipt, and any follow up coupons and specials. Read more...
Thad Peterson
We're at a nexus in the evolution of customer reward and incentives and the tools that are being used are based on 1980's batch processing technology. We all need to remember that we NEVER own the customer. If we're lucky, the customer owns us. Read more...
Joe
Agreed with eliminating the physical coupon. Staples rewards me with rebates that I need to log on to the website to print and bring to the store. I should be able to state at the register I want to redeem the rebate on my profile. The same when they give me a Staples card for rebates. Why bother sending me plastic when I should be able to use it virtually thru access to my profile. Read more...

Neiman Marcus Goes Down, But Only For A Special Few

Steven P
We insist our staff check all changes (how ever small) on all the popular browsers. Its something we'd recommend to everyone. Read more...
StorefrontBacktalk
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