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Best Buy Learns That Data Protection Can Be A Customer Issue

Written by Evan Schuman
June 15th, 2006

When a Cincinnati man brought his hard-drive to Best Buy to be repaired, he was told that he couldn't have his old hard-drive back. But fear not, he was told: the drive would be made useless by having holes drilled in it. A few months later, the fully intact drive is purchased at a flea market in Chicago for $25.

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Posted in CRM, IT Strategy/Industry, Payment Systems, Premium Content, Security/Fraud
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One Comment | Read Best Buy Learns That Data Protection Can Be A Customer Issue

  1. Stephen Gerard Says:
    June 17th, 2006 at 6:35 am

    Seems biased, since we work in this field, but we have seen the evidence to support this. Scary stuff. An officer at DHS coined the term Digital Pearl Harbor. While this was in a different context, it seem to be an accurate description of what might occur if an adversary of the US used this technique to attack, say, the US banking system. Who’s in charge of this security matter and how do we get the word out?

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