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Federal Judge Slams Best Buy In Price Match Ruling
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March 25th, 2009
A federal judge last week (March 19) slammed Best Buy on price match issues and allowed a class action lawsuit against the chain to proceed. One of the most interesting exchanges in the case was an internal document from Oct. 19, 2006, from Phil Britton, who Best Buy had identified as "a member of Best Buy's competitive strategies group."
In the memo, Britton said that the chain disregards its own policies. "What is the first thing we do when a customer comes in to our humble box brandishing a competitor's as asking for a price match? We attempt to build a case against the price match. Trust me, I've done it, too." In a deposition, Best Buy officials tried to blunt the significance of that memo by testifying—and I couldn't make this up—that the employee was just kidding.
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2 Comments | Read Federal Judge Slams Best Buy In Price Match Ruling
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
-Ed
March 30th, 2009 at 12:52 pm
Best Buy will be the next big store to shut down. And, the American Public, who is so tired of greed and corruption and being ripped off, will gladly give their business back to mom & pop, if there are any still around.
March 30th, 2009 at 8:14 pm
CompUSA (aka Tiger) will be the next ones to face a similar lawsuit! They promise to match their online prices but purposely put different SKUs on the same items (by adding a letter or something at the end) and have the BALLS to say it’s a different item. Even the store manager told us that is what their corporate office does!!