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In Down Times, Are Employees Approving Too Many Suspect Transactions?

Written by Fred J. Aun
December 18th, 2008
Online retailers are relying too little on automation to thwart online fraud, meaning too many employee hours are spent reviewing orders that shouldn't have raised any flags of suspicion, according to a new report from security vendor CyberSource.

In publishing the results of its 10th annual survey of E-Commerce fraud, the California company said E-tailers continue to lose 1.4 percent of their online revenue to fraud (the same rate of loss CyberSource has seen since 2006) and they compound those losses by failing to sufficiently trust fraud-detection technology.

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Posted in E-Commerce, IT Strategy/Industry, Payment Systems, Premium Content, Security/Fraud
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