In New York, One-Third Of Grocery Price Scanners Fail
Written by Frank HayesSeptember 2nd, 2010
Nearly one-third of checkout price scanners in New York City grocery stores are inaccurate. That's one of the findings reported this month (August 18) by the city's Department of Consumer Affairs after a year-long inspection sweep of supermarkets. The bad scanners were in grocery stores ranging from small independents to major chains, although ironically the smallest convenience stores--what New Yorkers call "bodegas"--actually had fewer problems than full-service grocery stores.
Sometimes it's hard for IT to demonstrate cost and value to retailers in hard dollars. This isn't one of those times. A faulty scanner costs money when it's caught by a city inspector--as much as $700 per scanner. That's on top of fixing the scanner and whatever extra time is required when checkers have to key in prices by hand.
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk.com? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors? 
-Christine
