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Macy’s Own Software Caused Its Holiday Debit Card Glitch

Written by Evan Schuman and Fred J. Aun
January 14th, 2009
After initially suspecting that one of its third-party payment card processors had caused a December 20 mess where some 8,000 Macy's customers had their debit cards charged as many as three times for one transaction, the chain's payment management has now concluded that the fault was solely within their internal software. "We were looking at the processor and the bank networks, trying to determine whether this was an issue with specific banks," Mike Gatio, president of Macy's credit and customer services division, said in a Wednesday (Jan. 14) interview. "We've now narrowed it down to our own gateway. We deal with a number of processors, but it's not their issue. It's ours."

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Posted in IT Strategy/Industry, Payment Systems, Premium Content, Security/Fraud
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One Comment | Read Macy’s Own Software Caused Its Holiday Debit Card Glitch

  1. Ward Cleaver Says:
    January 23rd, 2009 at 11:47 am

    Heartland is too big with too many merchants for Visa and MC to beat-up on and threaten to cut them out of the system as they did to Card Systems in 2005.

    Heartland itself has bullied alot of merchants over PCI, has . Now the bully takes a punch to the nose.

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