Paperless Receipts Column Stirs Up Comment Controversy
Written by Evan SchumanLast week, Todd Michaud’s column spoke of getting rid of paper receipts. It seems that suggestion struck a bit of a nerve with readers, many of whom had rather intense reactions, at least according to their posted comments.
Questions and comments about everything from the role of smartphones, proving warranties with dead-tree innards, letting customers leave the store confident they won’t be hassled by security and the loss of ad revenue from the back of receipts to handling expense reports that still demand original receipts flooded the comment box. We had some very interesting exchanges. Typically, readers don’t go back to the stories after they read them. So when especially interesting comments are posted on a story days later, this related story is the only way we can tell our readers about it. Please check ‘em out, if you’re interested.
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk.com? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors? 
-Christine
