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Sears Associate Steals A Customer’s Credit Card, Then Gets Caught When He Uses His Personal CRM Card To Get Points

Written by Evan Schuman
October 5th, 2011
If there's one thing a Sears associate—especially one who logs lots of cashier time—should understand, it's how CRM works. But according to police in Heath, Ohio, at least one didn't, and he's behind bars as a result. Well, that, plus he stole a customer's credit card and used it to make purchases at gas stations—where he also used his loyalty card to make sure he got points for every purchase. Oops!

The tale of 19-year-old Sears associate Zachariah S. Grigsby, though, gets even more strange. It all started on August 12 when Grigsby, who worked at the Sears at Heath's Indian Mound Mall, was processing a customer who used his Discover card, said Heath Det. Sgt. Craig Black.

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Posted in CRM, Payment Systems, Premium Content, Security/Fraud
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One Comment | Read Sears Associate Steals A Customer’s Credit Card, Then Gets Caught When He Uses His Personal CRM Card To Get Points

  1. Jim Says:
    October 6th, 2011 at 6:40 am

    Your honor! Do I get to keep my points?

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