Sears’ E-Receipt Fear: Buy Once, Return Many
Written by Evan SchumanJanuary 18th, 2012
As retail rapidly moves to integrate mobile into almost every aspect of its customer interactions, many in IT and Loss Prevention are wisely scared about the security holes that will crop up during the rush. One such exec, William Titus, LP VP at Sears, said on Tuesday (Jan. 17) that one of his biggest fears involves mobile electronic receipts.
"The E-receipt problem is that the customer now has a valid receipt. I can't bring it in. I'm not checking it off and signing off on it. So the ability to use that fraudulently increases unless you have a true returns management system," Titus said.
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One Comment | Read Sears’ E-Receipt Fear: Buy Once, Return Many
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
-Thad Peterson
January 19th, 2012 at 1:37 pm
I find the comment concerning the “painful item – level RFID process interesting. obviously there is an education gap that can easily be closed. item level RFID provides a host of benefits that can definitely impact returns management.