Comments on: Amazon Limits Customers Talking With Each Other http://storefrontbacktalk.com/securityfraud/setting-limits-on-customers-talking-with-each-other-in-e-commerce/ Techniques, Tools and Tirades about Retail Technology and E-Commerce Wed, 08 Feb 2012 16:02:40 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: bill bittner http://storefrontbacktalk.com/securityfraud/setting-limits-on-customers-talking-with-each-other-in-e-commerce/comment-page-1/#comment-68265 bill bittner Thu, 11 Mar 2010 22:49:17 +0000 http://www.storefrontbacktalk.com/?p=4933#comment-68265 I actually like this idea, especially when I am buying my x rated videos ... no need for the seller to know my real e-mail (just kidding). My only comment is that I believe the discussion of “unnecessary contacts during claims investigations.” misses the point. I think Amazon is saying that if they are confident they have all the exchanges that occured between a buyer and seller there is no need to go back to either to gather additional information. Amazon already has everything that should be needed to resolve the issue. I actually like this idea, especially when I am buying my x rated videos … no need for the seller to know my real e-mail (just kidding).

My only comment is that I believe the discussion of “unnecessary contacts during claims investigations.” misses the point. I think Amazon is saying that if they are confident they have all the exchanges that occured between a buyer and seller there is no need to go back to either to gather additional information. Amazon already has everything that should be needed to resolve the issue.

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