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Staples Trial: 2-Way Live Video Kiosk That Controls Payment, Scanners

Written by Evan Schuman
July 18th, 2008
Staples' Canadian operation has been quietly testing 2-way live video kiosks at 34 locations, but these kiosks do more than talk with customers: They remotely control hardware, including scanners and payment authorization devices. The trial, which one Staples Business Depot manager described as "one of the largest pilots that we've ever done," involves one video kiosk—with a high-resolution Web camera, microphone, scanner and a touch-screen—at each store that is networked to 10 kiosks at a Toronto office with customer service reps.

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Posted in CRM, IT Strategy/Industry, Mobile/Wireless/Contactless, Payment Systems, Premium Content, Security/Fraud
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