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The Data Ownership Geolocation Quicksand
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July 23rd, 2009
The ability of a retailer to know precisely where any mobile-phone-using consumer is at any given moment—coldly dubbed geolocation—has always been a delicate and dangerous issue, with perceived privacy problems never straying far from the conversation. But what happens when the nature of the service requires that the retailer or service provider know the exact location of the consumer?
In those mandatory situations, who owns that data? Given that there are no laws or even strict guidelines today about such capabilities, what's to stop a retailer from using the data for one legally mandated purpose—such as collecting state taxes—and then using it for an unrelated purpose, such as marketing or sales? Let's look at a few non-intuitive examples: Live streaming of a blacked-out sporting event, selling age-restricted content, export restrictions, state taxes and an insurance company monitoring driving speed.
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Our Comment SPAM system is getting very aggressive these days and has been blocking legitimate comments. If you post a comment and don't see it appear within 2 hours or so, can you please send a heads-up to customer-service@storefrontbacktalk.com? Ideally, please include the time you posted the comment. That will allow us to try and hunt for it. Thanks! P.S. We're working on fixing the system, but we don't want to lose any valuable comments in the meantime.
I have strong reservations about the 'individual' certification and posting of that information for merchants. Can you imagine the potential employee poaching that might occur? The implications when competitors can look up how many are certified with each of their competitors?
-Christine
