http://storefrontbacktalk.com/securityfraud/the-tjx-damage-info-continues-to-trickle-out/ Techniques, Tools and Tirades about Retail Technology and E-Commerce Sun, 20 May 2012 01:49:40 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://storefrontbacktalk.com/securityfraud/the-tjx-damage-info-continues-to-trickle-out/comment-page-1/#comment-4866 Elaine Satlak Mon, 12 Feb 2007 02:58:13 +0000 http://www.storefrontbacktalk.com/securityfraud/the-tjx-damage-info-continues-to-trickle-out/#comment-4866 In the fallout after the TJX mess..some banks and credit card institutions have been as helpful as a broken crutch in helping their customers efficiently replace the cards that were compromised. I was shopping in a store last week and,while attempting to use my major credit card, (issued by a large credit union) a red light flashed on the cashier's register saying "lost card". I was stunned. I was holding the card in my hand. The cashier breezily said "oh, it's probably that TJX thing and they've just closed down your acct. " I paid with another card and immediately called the card company who told me that yes, they had cut off payment because I and several hundred others, it seems, had compromised cards. They did not feel under any obligation to inform all of the customers either in writing or by phone of what they had done...They told me we would be getting replacement cards in 7-10 business days. The cut off date was apparently Jan 30... I haven't gotten a replacement yet...and there were no apologies whatsoever from the institution. Then I went to my bank (a major bank)...and asked them to check to see if my debit card had been compromised. This was on Feb 8th. The guy checked and very calmly told me that it was...and that I'd be issued a new card "sometime soon" This is insane. Have there been many complaints like this?? I would love to have you address this aspect of the fallout on this fraud thing.....or maybe you could let me know if there have already been such articles.....and where do I complain to someone who doesn't just yawn at me?? Thanks for your time. In the fallout after the TJX mess..some banks and credit card institutions have been as helpful as a broken crutch in helping their customers efficiently replace the cards that were compromised. I was shopping in a store last week and,while attempting to use my major credit card, (issued by a large credit union) a red light flashed on the cashier’s register saying “lost card”. I was stunned. I was holding the card in my hand. The cashier breezily said “oh, it’s probably that TJX thing and they’ve just closed down your acct. ” I paid with another card and immediately called the card company who told me that yes, they had cut off payment because I and several hundred others, it seems, had compromised cards. They did not feel under any obligation to inform all of the customers either in writing or by phone of what they had done…They told me we would be getting replacement cards in 7-10 business days.
The cut off date was apparently Jan 30… I haven’t gotten a replacement yet…and there were no apologies whatsoever from the institution. Then I went to my bank (a major bank)…and asked them to check to see if my debit card had been compromised.
This was on Feb 8th. The guy checked and very calmly told me that it was…and that
I’d be issued a new card “sometime soon” This is insane. Have there been many complaints like this?? I would love to have you address this aspect of the fallout on this fraud thing…..or maybe you could let me know if there have already been such articles…..and where do I complain to someone who doesn’t just yawn at me??
Thanks for your time.

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