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In Citi’s View, Costco Is The Least Sophisticated Retail IT Shop, CVS The Most

Written by Evan Schuman
January 21st, 2010
One of the most respected retail technology trackers on Wall Street, Citi, has put out a list of major retail IT leaders, ranking them from the most sophisticated and advanced to the least sophisticated. The most worldly ones include, in order, CVS, Walgreens, JC Penney, Target and Kohl's, while the more hick-like chains are Costco, BJ's, Family Dollar, SuperValu and Safeway.

"We consider CVS and (Walgreens) to be the most advanced, as they have already implemented chain-wide computer synchronization, advanced inventory management and pharmacy workflow optimization systems," said Deborah Weinswig, from the Citi investment research and analysis group. "The warehouse clubs are considered to be the least sophisticated of the group. However, BJ and (Costco) have fewer inventory management needs as a result of their unique business model."

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Posted in CRM, E-Commerce, In-Store, IT Strategy/Industry, Mobile/Wireless/Contactless, Payment Systems, Premium Content, RFID, Security/Fraud, Software, Supply Chain
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