By: Ron Hall

Ron Hall — Thu, 05 Feb 2009 19:18:56 +0000

Dick’s Sporting Goods chain did this too – they not only notified me of the recall via EMAIL and a card in the mail but also the info I needed to file a claim. The recall was on a lazy recliner and replacement parts were available. Dicks managed this perfectly…otherwise the chair tended to break which could have caused back pain and / or other injury.

By: Richard Eppstein

Richard Eppstein — Tue, 03 Feb 2009 07:17:42 +0000

I wish Sams Club followed this practice. A month ago my wife and I purchased a platter of baklava from the Same store in Maumee, Ohio. She ate several pieces but it seemed tainted and gave her diarrhea, so she threw it out. A few days ago we received a first class letter from Same Club reporting that some of this product was contaminated with salmonella. We were asked to return it to the store for a refund. We took in the letter, but the Customer Service staffer explained that we needed to also return either the month-old receipt (which we didn’t have) or the unused product or wrapper (which we had thrown away a month ago.) We pointed out that their computer wrote us so they knew we had purchased the baklava; it was unreasonable for us to keep all of our receipts for months or still retain the wrapper or product. Sorry, they said. Despite the letter, no $10 refund. It seemed to us that the formal notification of possible salmonella poisoning was not in good faith; it was just a way to comply with the law but not actually give many customers an actual refund. So much for Sam’s Club. Does the FDA need to hear about this?

Comments on: “This Is Costco Calling. Put Down That Sandwich!”

By: Ron Hall

By: Richard Eppstein