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Why IT And Biz Heads Always Think The Other Wants Them To Fail
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April 7th, 2010
In setting after setting, IT execs and biz heads quickly run into conflict, with each side certain that the other side is secretly hoping they'll fail. The root cause of this irrational conflict? According to Franchisee Columnist Todd Michaud, it's the way retailers today set IT priorities.
Michaud was on a conference call with a group of franchisees recently, providing a status update on several projects. When asked about the status of one particular project, he informed the group that it had not yet been started, primarily due to a lack of IT resources. This project is important, one that is expected to deliver significant savings to the franchisees' community. He wasn't surprised when they were unhappy with his answer.
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-Christine
April 8th, 2010 at 6:09 am
Reading through the text, there was a sense of deja vu, but to a large extent it belonged to the past.
Variable capacity can be created with the help of outsourced resources if you have a contract that allows for that. Such resources may not come at deep discount but then if “Business” deems something critical and has come up at the last minute, then they should be willing to pay for it.
This model works well if “Business” is willing to pay for jumping the line, else the other option for the CIO is to say “Beam me up Scotty” and find the next job.